Shipping policy

 

Shipping Policy – Puurella

We are committed to shipping your orders under the best conditions and with care. Below are the details of our shipping policy for orders within the United States.

 

Order Processing & Shipping Time:

Orders are processed and shipped within 1–3 business days after your order is confirmed.

Once your order has shipped, you will receive a confirmation email with a tracking number.

 

Shipping Methods:

We offer standard shipping options depending on your location.

Orders are shipped via YunExpress within the United States.

Estimated delivery times vary based on destination, but generally:

Standard shipping: 6–10 business days

Shipping Costs:

Free shipping on all orders. No minimum purchase required.

 

Order Tracking:

Once your order ships, you will receive a tracking number allowing you to follow your package in real time.

 

Delivery Issues:

If your order is delayed or if you experience any delivery issues, please contact us immediately at contact.puurella@gmail.com.

We will work directly with the carrier to resolve the issue as quickly as possible.

If a delivery takes more than 30 days, you may request a cancellation and a full refund, in accordance with applicable consumer protection laws.

 

Incorrect Address:

Please ensure that your shipping information is accurate when placing your order.

Puurella cannot be held responsible for lost packages due to incorrect or incomplete addresses.

If a package is returned to us because of an address issue, reshipping fees may apply.